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Dear Sir/Madame,
Are you and your staff
sick of difficult people? Difficult people come in all shapes and sizes, and they are
just as likely to be a staff member as a customer.
In my 7 hour workshop,
I will demonstrate 130 specific tips and techniques you can use immediately to deal with awkward people.
I will show you how to keep your cool at all times, and show you why assertiveness is just not enough. Find out when and when not to bite your tongue.
You'll discover the 10 Golden Rules for successful negotiation, and how to make sure you understand and control your feelings....rather than letting them get in the way in tricky situations.
You'll understand who are the difficult people and why they are like that. For example, do you work with the "super agreeables"? They will agree to everything you say and then go and do the
opposite! Find out how to work constructively with them.
You'll learn 6 guaranteed techniques to stop bullies in their tracks. Get an understanding of the hidden effects 'problem behaviours' have on you and your organisation. You will be surprised!
Should you attend? Yes, if you are a manager/supervisor who wants to get more ideas for dealing with difficult customers and colleagues.
Click here
to get your FREE information pack.
Yours faithfully,
**** ****
in association with **** **** |
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"Practical tips...and a great sense of humour"
A.C. Harrogate
"Thought-provoking, timely, relevant"
T.S. Brighton
"Good discussion and very beneficial for my
work" G.H. Islington
"Liked the refreshing approach from Walter.
Haven't had such a good laugh for ages and
I learnt a lot too" S.L.T. Nottingham
"Very interactive" O.T., Haslemere
"Particularly liked the demos" P.O. Kent
"One of the best seminars I have EVER
attended" P.G. Manchester |
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Simply fill out this form, press
SUBMIT, and we'll send you a free information pack in
the post |
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SUBMIT BUTTON HERE |
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**** **** is a Training Consultant
who has worked extensively in the UK and
Europe in the field of inter-personal relationships
within organisations. Previously he was
the **** ***** in **** *****
at **** *****, and he has written
and published extensively on his speciality.
He has spoken at more than 50 national and
international conferences on aggression and
conflict in the workplace. He is renowned for his
extensive knowledge of the practicalities of people
problems as well as his compelling and humorous
personal style. |
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